Grooming Matted Dog Hair

If your dog's fur is matted, the groomer faces two choices at this point, both of which are not very ideal:

1. Demat the fur. This sounds logical, and if there are just a few small mats, this option may be OK.

However, dematting involves pulling a comb through the tangled hair. For most dogs who are

matted, this would be too painful - it is against our policy to cause undue or excessive pain to a dog.

It is also very laborious and can easily double the time spent on the grooming appointment, leading

to a higher fee. Even if it's possible, it can cause skin irritation and sensitivity. This can be a very stressful

and uncomfortable experience for the dog, which we do not want. For these reasons, we have a

20-minute limit on dematting a dog.

    2. Go very short. If the groomer determines that dematting would be too painful or not otherwise possible,

her best and most realistic option is typically to cut the matted hair very short. Sometimes this may

require going to 1/4 of an inch, if the mats are too close to the skin. Now the refrain changes to

"That short? But he'll look ridiculous! Plus, it's cold outside." Trust us, we prefer not to go with this option, 

although a dog who is shorter than normal doesn't necessarily look ridiculous in our opinion. Going short

can actually take more time than a normal haircut and can be very stressful and painful for a dog. Most

dogs are fine afterwards, but some dogs can seem traumatized, nervous, or itchy. This can also be

because their skin just feels very different to them. Some people actually believe that the groomer is

being "lazy" by going really short like this, but this is not the case - it can actually take more time and

work than other options. It's not like we're alone in this assessment - take him to any good groomer, and

they will probably tell you the same thing - any that wouldn't likely spend a lot of extra time dematting

your dog beyond a few minutes, which again, can be excessively irritating, stressful, and painful.

Dematting and going very short can also cause the following issues:

• Razor burn, if your dog's underlying skin is very sensitive

• Minor cuts and abrasions, which are due to the electric clippers pulling at your dog's skin. The skin is lifting

towards the razor due to the matted hair.

• Unevenness. This could occur if an area needed to be spot-shaved, or because an area of fur is not

fluffing up like the rest of the hair and may be harder to judge how even it is during the groom.

• Skin conditions. When the hair is matted, skin conditions can form under your dog's fur without you being

aware of them. These can appear in the form of hot spots, lesions, sores, and highly sensitive skin. These

outcomes are due to the fact that oxygen can't reach the skin very easily, a scratch could have formed

that is not healing properly, and/or there is the buildup of bacteria that can be trapped due to the

wetness and moisture.

• Itchiness and scratches. A dog's skin may feel itchy afterwards. This can cause them to scratch their own

skin, and can create long red marks, or increased skin sensitivity. This can be made worse if their nails

were just trimmed and possibly sharp. If this is the case, some customers can come to the conclusion

that the groomer must have cut their dog with scissors and didn't say so. This is simply not the case,

and would not be smart on our behalf because every customer would be bound to find out. If your dog's

skin is itchy, there are lotions we can recommend soothing it. Normally this itchiness stops relatively soon.

• Seeming a little "off". Some people report that their dog seems a little "off" afterwards, and they wonder if

the groomer has somehow mistreated their dog. This would not be the case. Instead, a dog can be

stressed due to the potential discomfort, skin conditions, shorter hair than it is used to, the brush or

razor pulling at its skin, and other factors.

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Please note the following:

• We would not go excessively short without your express permission.

• Going very short does not necessarily mean you will see skin, and most dogs actually look really good

afterwards. We typically try to keep at least a fourth of an inch, and have been able to keep it longer

than this in many cases.

• "Spot shaving" may not work because a dog could look really patchy, and you likely wouldn't be very

happy. Our groomers are professionals and will be able to tell whether spot shaving will be the

recommended solution.

• Going really short costs extra money ($15 or higher, depending on the breed), as it requires a lot of

• extra time and work.

• If we do agree that going really short is necessary, and we proceed with your permission, the

grooming is non-refundable unless there is a very good reason.

• It is possible that your dog may require some touchups afterwards, because as mentioned above,

the hair can be challenging to work with when it is matted. If so, we are happy for you to come back

for that at no charge, as long as you do so within a few days.

• Remember that most dogs' hair grows back pretty quickly. Now that it is short, it should be very easy

to keep well-maintained and will be much more comfortable for your dog going forward.

Like all good groomers, we want to help you avoid this scenario, and to help keep your dog's coat looking its

best at all times.
To this end, we recommend the following strategies for dogs whose hair needs to be cut:

• Stick to a regular grooming schedule. For most breeds, this would be every 6-8 weeks. We will give you a

personal recommendation after your grooming appointment, based on your specific dog and its coat.

• We will also send you a reminder when it's time for your next groom.

• Brush your dog's coat regularly at home, using the proper technique and brushes. For most breeds, this

could be several times per week, and possibly even at least once per day. You cannot just brush the

outer surface of the fur, and you must get every inch, including behind the ears, in the armpits, and on

the tail. We can show you how its best accomplished when you come in, and we sell the

• recommended brushes. We also have a free online tool for logging your brushouts at home, and we

offer regular brushouts here if you want us to help.

• If your dog gets wet, dry and brush it immediately. This is especially true in the winter months. If your

• dog becomes wet when it is already matted, the mats can become worse and worse over time. Going

really short would be the only true remedy at this point.

• If your dog wears a harness, sweater, or jacket, you should remove these items once your dog is inside

and brush its hair thoroughly and properly after removing them.

• Ask our groomers for advice. They have seen it all, and they are experts. They can give you great tips

for keeping your dog looking and feeling its best going forward.